Shipping policy
SHIPPING IN SPAIN AND PORTUGAL
In racketstore.com, orders are shipped by NACEX with a delivery of 24-48 working hours in the Peninsula and Portugal.
Shipping cost:
- If the purchase amount is less than 59 €, the cost is 4,90 €.
- If the amount exceeds 59 €, shipping is FREE.
When will you receive your purchase?
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Orders placed from Monday to Thursday before 4:00 p.m. (Spain time): They will be delivered the next day in Peninsular Spain and Portugal.
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Orders placed from Thursday at 16:01 pm until Friday at 16:00 (Spain time): Delivery will be monday.
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Orders placed from Friday at 16:01 pm until Monday at 16:00 (Spain time): They will be delivered on tuesday.
SHIPMENTS TO THE BALEARIC ISLANDS
Shipping to Balearic Islands It is carried out by sea and has the following deadlines and costs:
In the rest of the islands, from 72 working hours.
SHIPMENTS TO THE CANARY ISLANDS, CEUTA AND MELILLA
- Canary Islands:
Orders are shipped from our warehouse on Thursday, with delivery between Monday and Wednesday of the following week (5-7 days from departure).
- Ceuta and Melilla:
Returns cannot be made once the order has been sent through Post Office. If the return is requested due to force majeure, the customer must cover the return costs.
SHIPMENTS TO THE EUROPEAN UNION
Shipments within European Union They are managed with UPS and GLS
Shipping cost: 9 €
Free shipping for orders over 99 €.
Delivery time: 4-5 business days.
INTERNATIONAL SHIPMENTS OUTSIDE THE EUROPEAN UNION
Orders outside the European Union are managed through UPS and DHL Express:
Shipping cost: €29 + Additional by Weight
Delivery time: 3-7 business days, depending on the destination country and customs times.
IMPORTANT: The purchase is subject to extra tariffs that will be charged by the transport companies in the destination country when the package arrives at your country's customs.
International Shipping Policy
1. Withdrawal from customs and abandonment of the order
Once the order has left our warehouse and has arrived at the customs of the destination country, It is not possible to request a return to RACKET STORE.
From that moment on, the management, dispatch and removal of the shipment at customs are the exclusive responsibility of the client.
In the event that, after the order arrives at customs, the customer decides not to pick it up or requests its cancellation, the shipment will be considered customs abandonment. In this case, the order cannot be recovered and no refund will be made, neither the product nor the associated expenses.
2. Non-refundable shipping costs
The shipping costs paid by the customer, as shown in the payment process on our website, are not refundable under any circumstances.
This includes, but is not limited to, cases in which the order is abandoned at customs, not picked up at destination or not delivered for reasons beyond our control. RACKET STORE.
3. Shipping costs, duties and customs taxes
Shipping costs paid through our website They exclusively cover the transportation of the order from our warehouse to the destination country.
Any duties, taxes, VAT or other customs charges that may be incurred when crossing borders will be determined and required by the customs of the destination country, in accordance with your local regulations.
RACKET STORE has no control or advance visibility about these amounts, so it is not possible to know them in advance or assume them on behalf of the client. Payment of these charges will always be the responsibility of the recipient.
4. Damaged packages
In the event that the order is delivered with visible damage, the customer must report the incident within the deadlines established by the transport company.
In order to initiate the corresponding claim, it will be essential to provide clear photos of the damage, as well as from the original transport box, in which the shipping label is correctly seen.
The deadlines to initiate a claim for damages are as follows:
· UPS and DHL Express: until 15 calendar days from receipt of the package.
Once a claim has been initiated, the resolution process may take up to 30 calendar days, according to the times established by the transport company.
5. Lost packages
In case of loss of the package during transportation, the customer must notify the incident within the established deadlines in order to initiate the corresponding claim.
The applicable deadlines are:
· UPS and DHL Express: until 15 calendar days from the estimated delivery date.
The maximum period for resolution of the claim for loss is up to 20 calendar days, in accordance with the transport company's procedures.
6. Order cancellation
It will not be possible to cancel an order once it is in a state of preparation or has left our warehouse.
In these cases, no refund will be made, regardless of the destination of the shipment, its customs management or the final result of the delivery.
7. Acceptance of the international shipping policy
When making a purchase at RACKET STORE involving international shipping, the customer declare to have read, understood and expressly accepted this International Shipping Policy.
Likewise, the client accepts the conditions related to shipping costs, customs management, possible duties and taxes, as well as the cancellation and refund limitations described here, exempting RACKET STORE from any liability arising from failure to pick up the order, abandonment at customs or customs charges imposed by the destination country.
