RETURN / CHANGES / GUARANTEE
Way of requesting a return or change of size:
Only for orders made and delivered
In Peninsula (Spain and Portugal) and in the Balearic Islands
RETURN POLICY:
The return guarantee is 60 calendar days after receiving your order, returning the amount paid.
** To initiate the process of returning your purchase, please open a ticket at: Access Ticket form - HERE
.-Solo for orders made in Peninsula (Spain and Portugal) and the Balearic Islands.
1.- A product cannot be returned if it has already been used.
2.- Articles must be new, with their original seals and labels. (No return is admitted if the original wrappers are in poor condition)
The return for personal hygiene issues such as underwear, caps, bandanas, wristbands, templates or incomplete products such as sprays, magnesium, etc. will not be admitted for personal hygiene reasons.
3.- To make a return of the article, just open a ticket Here - Request return
4.- The cost of the return if we do it, to send a messenger and collect the product to return, is 4.90 euros VAT included.
5.- After the confirmation of the amounts to be returned, our contabling department will proceed within 14 working days to return the purchase amount by the same means that the payment was made (bank card, PayPal, transfer). If the order was made counter -turse, it must indicate for the return of the amount a means of payment to proceed to the return (bank account, PayPal Account) if it does not have a payment method for this return, you can request a gift check for the value for the value of the purchase so you can use it in our online store.
6.- If you have received gifts with your purchase, In the total returns we send us the gifts received with your purchase. If it is a partial return of part of the order, we will see with our Department. Thank you.
6.- Right of withdrawal and claims
In compliance with article 6 of the 2011/83/EU Directive of the European Parliament and the Council of October 25, 2011 on the rights of consumers and, the Royal Legislative Decree 1/2007, of November 16, for which The consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws is approved, it is reported that the buyer will have a period of fourteen (14) days, from the date of delivery of the order to exercise their right of withdrawal, without any penalty and without indication of the reasons.
Products that have been personalized or personally configured by the customer will not be accepted, nor will products that have been despised, proven or used, for reasons of hygiene, health protection, safety and quality, equally not accepted, in the same way that it will not be accepted. the use of the exercise of the right of withdrawal that is contemplated in its other exceptions, collected in art. 16 of the 2011/83/EU Directive of the European Parliament and the Council of October 25, 2011 on the rights of consumers and, art 103 of Royal Legislative Decree 1/2007, of November 16, in case the Situation is contemplated within the exceptions stipulated in current legislation, the company is exempt from any responsibility, not gathering the buyer the necessary characteristics to exercise its right of withdrawal.
The exercise of the right of withdrawal will not be subject to any formality, it is enough that the client specifies its willingness to exercise this right, carrying it through a formal return procedure, opening the corresponding ticket and following the procedure established in our policy of returns.
When racketstore.com issues an answer, the buyer must send us, within a maximum period of 7 days, the product in its original packaging, without having been used, maintaining its labels and seals to the address:
PADELPOINT EUROPE SL
AVDA. Villajoyosa, 77, Polygon Ind. The pool
La Nucía 03530 (Alicante)
SPAIN
PadelPoint Europe SL reserves the right to demand the client to take over the direct cost of return of the product.
Size change politics - We give the first change of size:
** Valid in Spain (Peninsula and Balearic Islands) and Portugal (except Madeira and Azores)
** B2B customers are excluded. Thank you.
All clothing and shoes products can proceed to change size as follows:
1.- If you have tested the garment or shoe and want to change the size, Racketstore store gives you the first size change. You can request the change by opening a ticket in Access to Customer Service Center - HERE, indicating the order number, day that the purchase, product and size bought and new size was made that you want, name, surname and the phone number in case we have to contact you. We will send you a messenger to collect the product to change, once received in our warehouses and checking the perfect condition of the same, the new size will be sent to your home. Only one size change for each product is given. If the order has several products to change the size, the changes in the size and in a single shipment must be made so that the first change is free. For the size changes, we are registered in our store to be able to carry out the fastest process with its customer number and history of orders made.
2.- After the first free size change and From the second application change application It will proceed as follows.
2.1.- .The customer Once requested by email the second change or subsequent sends the product to our facilities to payed, reviewed the product, with its original labels and without any damage, the size will be changed with a cost of the new shipment of 4.90 € that the client will have to pay. Our Department.comercial will request the payment of the 4.90 euros of the shipment.
2.2.- The return for personal hygiene reasons such as underwear, caps, bandanas, wristbands, dolls, will not be admitted, dolls, templates or products Incomplete such as sprays, magnesium, etc.
2.3.- In sizes changes, it is not necessary to send us the gifts they have received with the purchased product. The change of size does not affect the gifts received with your purchase.
Gifts received with the purchase:
1.- Certain products of our online store have gifts in purchases, in the case that Racketstore store makes an additional discount, or may or improve any customer offer, the gifts that include that product will be removed and will not enter the promotion.
2.- In the event that a customer returns a product and does not deliver the gifts, these will be charged by the price that mark these products in the online store, discouragement from the return to the customer.
3.- Gift items are subject to availability, so We reserve the right to change these articles without communicating it previously, when they are not available, for other equals or higher value.
4.- If you have previously bought the same products, we will send us an email if in the second purchase you want us to send other similar gifts of the same price (another color, another size, etc.)
Guarantee policy
1.- In accordance with current regulations regarding consumer goods, our products have a 2-year guarantee from the date of the purchase invoice, although during the first six months the defect that the product may present is It presumes that it is originally from the factory, except proof to the contrary, and the consumer must also demonstrate that it is also an original factory defect if it occurs from the sixth month and before the two years ...
2.- To activate the guarantee, you must open a ticket in the customer service support indicating the web order number and attaching images of the defective product (if a shovel is required photos of both sides, superior frame, the sides, code QR/of bars or the side side If I had it and all the defects presented - if they are shoes, photos in general, sole and the tongue inside, etc.) and a brief explanation of the application (when it happened, what happened, what thus received transport failure, etc)
3.- The guarantee department will respond with the steps to follow, depending on the product and manufacturer, (way to send us the product, lack of documents for processing, etc.) you can check the status of your ticket.
The manufacturer can receive the photos during the process and determine without physically analyzing, whether the blade is accepted or not.
The product has to be sent by the buyer if required only and needs a deeper assessment, assuming costs. The guarantee process takes 1 to 3 weeks from the reception of the article to our facilities, or from the day that has been requested by email, always depending on the time the manufacturer needs.
At the time the manufacturer communicates his decision on the product to be reviewed, we will communicate to the client a certain decision where three situations can be given:
That the technical service fix the product and be returned to the customer.
-That the technical service changes the article for a new one. In this case, the same article will always be returned, the change is not possible for a different one (except lack of stocks). Before the lack of stock you can look for another model or leave the money as a credit for a future purchase with a coupon that would not expire.
An accepted guarantee will only be changed to store products and the return of money will never be considered.
- That the technical service determines that the product has no manufacturing failure and that change or repair does not proceed. In this case, its original product will be returned to the customer. Transport expenses will always be in charge of the client. (If the product was previously sent to our warehouse), and will be sent with its rejected guarantee letter issued by the manufacturer.
*Customers with guarantees outside Spain, in the event that the guarantee has been accepted and wants to change, must take care of the shipping portes or is left as a credit for a future purchase with a coupon that would not have expiration. Accepted the guarantee The brand or manufacturer can request photographic tests of the destruction of the defective product to be changed (the uselessness of the product for normal use must be clearly seen), to receive those tests, the new product is sent to the customer "
.
4.- Racketstore and PadelPoint Europe Store, is an intermediary between the manufacturer and the customer for the positive solution of the change or return of a product by making the appropriate efforts to resolve the product file in guarantee.
(Arts. 114 et seq. November 2007)
Note: The guarantee includes: breaks and cracks in the plane plane that affects the structure of the product. Damage in painting that have not been motivated by a blow against the wall, soil or other shovel. Sometimes light cracks appear in the paint layer that do not go from being a mere aesthetic defect and does not affect product functionality. This is due to the use of very soft nuclei with very hard frames, and therefore has not yet found a paint that adapts well to the different flexibilities of both materials. You must understand that we always stick to the last word in the opinion corresponding to the policies and analysis of the brands where it will be determined in the laboratory, if the breakage is produced by blows and/or misuse or by default of the origin of the product.
