Privacy policy
Privacy Policy Racketstore.com
Adaptation to Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 regarding the protection of natural persons (GDPR) that enters into force in Spain on May 25, 2018
Access to "GDPR" tools
The purpose of this privacy policy is to inform you, the user of this page, details on how us, Racketstore.com, we collect, store and use the personal information of our visitors. It should be noted that its privacy is very important for us and all our actions will be governed according to the good practices of the law in force. We invite you to know these terms before facilitating your personal data in it.
Minors
This online store is destined only at adults and we do not recommend its use to minors. In the case of minors, the consent of parents or guardians is required for the processing of their personal data.
In no case will data related to the economic situation or intimacy of the other family members be collected from the minor without their consent.
If he is under thirteen and has agreed to this website without warning his parents or guardians, he should not register as a user or provide any type of personal information.
Some principles that you must know
In Racketstore.com It is a priority of respect and protection of the personal data of the users. As a user you should know that your rights are guaranteed on our website.
We have struggled to create a safe and reliable space, and that is why we want to share our principles regarding their privacy:
- We never request personal information unless it is really necessary to provide the services you require.
- We never share personal information of our users with anyone, except to comply with the law or in case we have their express authorization through the acceptance of these terms and conditions.
- We never use your personal data for a different purpose from that expressed in this privacy policy.
This privacy policy could vary depending on legislative or self -regulation demands, so we advise you as a user to visit it periodically. It will be applicable in case users decide to fill in any of their contact forms where personal data is collected.
Legal regulations to which our website is accepted
Racketstore.com This website has adapted to the demands of Organic Law 15/1999, of December 13, on the Protection of Personal Data and Royal Decree 1720/2007, of December 21, known as the LOPD Development Regulations. It also complies with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 regarding the protection of natural persons (GDPR) that enters into force in Spain on May 25, 2018, as well as with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE or LSSI).
Responsible for the processing of your personal data
- Identity of the person in charge: Racketstore Europa S.L.
- Commercial name: Racketstore.com
- Telephone: +34 622 12 90 90
- Fiscal address:
RACKETSTORE EUROPE S.L.
Avda. Villajoyosa, 67. La Alberca Industrial Polygon
03530 La Nucía (Alicante)
CIF: B42660332 - COMMERCIAL ADDRESS -ALMACÉN: MUIXARA S/N, 03530 LA NUCÍA - ALICANTE - SPAIN
- Email: Info@racketstore.com
- Activity: online sales company of paddle products and sports accessories.
For the purposes of the provisions of the General Data Protection Regulations mentioned above, the personal data that it sends us through the web forms will receive the data processing of “web users and subscribers”.
For the data processing of our users, we implement all the technical and organizational measures of security established in current legislation.
How have we obtained your data?
The personal data we are dealing with in Racketstore.com come from:
- Contact forms.
- Sales form.
- Subscription forms.
- Account for orders.
- Chat online from the web.
- Merchandise return form.
- Comments and opinions made.
What are your rights when you provide your data?
Anyone has the right to obtain confirmation on whether in Racketstore.com We are dealing with personal data that concerns you or not.
Interested persons have the right to:
- Request access to personal data related to the interested party.
- Request your rectification or suppression.
- Request the limitation of your treatment.
- Oppose treatment.
- Request the portability of the data.
Those interested can access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request their suppression when, among other reasons, the data is no longer necessary for the purposes that were collected.
In certain circumstances, those interested may request the limitation of the processing of their data. In that case, we will only keep them for the exercise or claims defense.
In certain circumstances and for reasons related to their particular situation, those interested may oppose the processing of their data. Racketstore.com It will stop treating the data, except for imperative legitimate reasons, or the exercise or defense of possible claims. They may also request the portability of their data.
Those interested will also be entitled to effective judicial protection and submit a claim before the control authority if they consider that the processing of personal data that concerns them violates the regulation.
For what purpose do we treat your personal data?
When a user connects with this website, for example, to register an account, make a purchase, send us an email requesting information, subscribe to a newsletter, request online help or comment on our products, it is providing personal information of a personal nature the one that is responsible Racketstore.com. This information can include data such as your IP address, name, physical address, email, telephone number and other information. By providing us with this information, the user gives their consent for their information to be collected, used, managed and stored by Racketstore.com Only as described in the legal notice and this privacy policy.
In Racketstore.com We treat the information provided by interested people with the following purposes, according to the capture system (forms):
- Contact form: We request personal data as name and email to respond to user consultations. These data will be treated to answer questions related to products, services or any other consultation not covered by hiring terms.
- Sales form: We request data such as name, surname, email, address and billing data to manage orders on our website.
- Product shipping notification and order tracking number: We handle information such as the name and address to manage the shipment. This information is shared solely with transport companies (Nolex, UPS, Fedex and Posts) to comply with delivery.
- Newsletters subscription form: We request data such as name and email to send newsletters, promotions and special offers. These bulletins are managed by Mailrelay.
- Product opinions and assessments form: To comment or value, it is necessary to have made a purchase. Opinion management is carried out through Revi.io.
- Account registration form and merchandise return form: We request data such as name, email, telephone and address to register an account and manage returns.
What recipients will your data communicate?
To provide necessary services for the development of our activity, Racketstore.com Share data with the following providers, who meet strict privacy conditions:
- Hosting: 1 & 1 ionos Spain S.L.U.
- Email Marketing: Mailrelay.
- Valuation and opinions system: Wee Ecommerce SL (Revi).
- Google Analytics: For analysis of the use of the web.
Navigation data
When navigating Racketstore.com, unidentifiable data, such as IP addresses, approximate geographical location and navigation habits can be collected. This information is used to analyze trends, manage the site and improve user experience.
Your rights to facilitate your personal data
You can exercise your rights of access, rectification, suppression, limitation, opposition or portability of your data by sending an email to Info@racketstore.com.
SECRET AND DATA SAFETY
Racketstore.com It undertakes to respect confidentiality and implement technical measures to protect your data against unauthorized access, alteration or loss.
Accuracy and veracity of the data
As a user, you are responsible for the veracity and correction of the data provided to Racketstore.com.
Changes in privacy policy
Racketstore.com It reserves the right to modify this policy to adapt it to new legislative or practical requirements of the sector. The changes will be notified in advance.
Commercial emails
Racketstore.com Does not send unre requested commercial emails. Commercial communications will only be sent if you expressly authorize it by accepting this privacy policy.
